Privacy Policy

This Privacy Policy describes how Mod Pizza ("we," "us," "our," or the "Company") collects, uses, discloses, and protects your personal information when you visit our website at modpizza-eat.world, use our online ordering services, interact with our mobile applications, or otherwise engage with us. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with the practices described herein, please discontinue your use of our services immediately.

We are committed to protecting your privacy and handling your personal information with transparency, integrity, and respect for your rights under applicable United States federal and state laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act).

1. About Us

Mod Pizza operates as a food service business providing online ordering, delivery, catering, and related services to customers across the United States. Our contact details are as follows:

For any questions, concerns, or requests related to this Privacy Policy, you may contact us directly using the contact information provided above or as detailed in the Contact Us section of this policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information we collect through:

• Our website located at modpizza-eat.world
• Our online ordering platform and checkout processes
• Mobile applications and digital platforms affiliated with Mod Pizza
• Email, telephone, and in-person communications with our staff
• Social media interactions and third-party platform integrations
• Loyalty programs, promotions, contests, and surveys
• Any other services, features, or content we offer from time to time

This policy does not apply to third-party websites, applications, or services that may be linked to from our website. We encourage you to review the privacy policies of any third-party services you access.

3. Information We Collect

We collect various types of information in connection with your use of our services. The categories of personal information we may collect include the following:

3.1 Personal Identification Information

When you create an account, place an order, sign up for our loyalty program, or contact us, we may collect:

• Full name (first and last name)
• Email address
• Phone number
• Mailing and delivery address (including city, state, and ZIP code)
• Date of birth (for age verification and birthday promotions)
• Account username and password (stored in encrypted form)
• Profile picture or avatar (if voluntarily provided)

3.2 Payment and Financial Information

To process orders and transactions, we may collect:

• Credit card, debit card, and other payment method details
• Billing address associated with your payment method
• Transaction history and order records
• Gift card or promotional code information

Please note that all payment card information is processed through secure, PCI-DSS compliant third-party payment processors. We do not store full credit card numbers on our servers.

3.3 Order and Transaction Information

When you place an order with us, we collect:

• Items ordered, customizations, and special instructions
• Order date, time, and location (delivery or pickup)
• Order history and frequency of purchases
• Delivery instructions and preferences
• Feedback and ratings related to your orders

3.4 Usage Data and Online Activity

When you visit our website or use our digital services, we automatically collect certain technical and usage information, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system and device type
• Pages visited, time spent on pages, and navigation paths
• Referring URLs and exit pages
• Search queries entered on our website
• Clicks, scrolling behavior, and interaction data
• Date and time of your visit

3.5 Device Information

We may collect information about the devices you use to access our services, including:

• Device identifiers (e.g., IDFA for iOS, GAID for Android)
• Hardware model and screen resolution
• Mobile network information
• Application version and device settings
• Time zone and language preferences

3.6 Location Data

With your consent, we may collect precise or approximate location information to:

• Identify the nearest Mod Pizza location to you
• Facilitate delivery services to your address
• Provide location-based promotions or offers

You may disable location tracking through your device settings at any time; however, this may limit certain features of our services.

3.7 Communications Data

When you communicate with us, we may collect:

• Content of emails, messages, or chat conversations
• Customer service inquiry records
• Survey responses and feedback submissions
• Social media mentions, messages, and posts that reference Mod Pizza

3.8 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your interactions with our website. For detailed information about our use of cookies, please refer to Section 9: Cookie Usage of this policy.

3.9 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (e.g., when you log in using a social media account)
• Third-party delivery partners and food aggregator platforms
• Marketing and analytics service providers
• Publicly available databases and data brokers
• Review platforms and customer feedback aggregators

4. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. These include, but are not limited to, the following:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, both online and in-store
• Managing your account and maintaining your order history
• Coordinating delivery services and communicating pickup readiness
• Processing payments and issuing refunds where applicable
• Sending order confirmations, receipts, and status updates
• Providing customer support and resolving disputes

4.2 Loyalty Programs and Promotions

• Enrolling you in our rewards and loyalty programs
• Tracking and applying loyalty points, credits, and rewards
• Sending personalized offers, discounts, and birthday promotions
• Administering contests, sweepstakes, and promotional campaigns

4.3 Marketing and Communications

• Sending you marketing emails, SMS messages, and push notifications about our menu, promotions, and events (with your consent where required by law)
• Personalizing marketing content based on your preferences and order history
• Conducting targeted advertising on our website and third-party platforms
• Measuring the effectiveness of our marketing campaigns

4.4 Analytics and Service Improvement

• Analyzing usage patterns to improve our website, app, and ordering experience
• Conducting research and analytics to better understand customer preferences
• Identifying technical issues and optimizing website performance
• Developing new menu items, features, and services
• Performing quality assurance and testing

4.5 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from government authorities
• Enforcing our Terms of Service and other policies
• Detecting, preventing, and investigating fraud, abuse, or security incidents
• Protecting the rights, property, and safety of Mod Pizza, our customers, and the public

5. How We Share Your Information

We do not sell your personal information to third parties for their own commercial purposes. However, we may share your personal information with the following categories of recipients:

5.1 Service Providers and Business Partners

We work with trusted third-party vendors and service providers who assist us in operating our business, including:

• Payment processors: To securely handle payment transactions
• Delivery partners: To fulfill delivery orders on our behalf
• Cloud hosting providers: To store and manage our data infrastructure
• Email and SMS marketing platforms: To send communications on our behalf
• Analytics providers: Such as Google Analytics, to analyze website traffic and user behavior
• Customer support tools: To manage support tickets and communications
• Advertising platforms: Including social media networks and ad networks

All service providers are contractually required to use your information only as instructed by us and in accordance with this Privacy Policy. They are prohibited from using your data for their own purposes or disclosing it to others without our authorization.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, court order, or government regulation
• Respond to a lawful request by public authorities, including law enforcement
• Protect and defend the rights or property of Mod Pizza
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or substantially all of our assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our website prior to such a transfer and any changes to your privacy rights that may result.

5.4 With Your Consent

We may share your personal information with other third parties when we have your explicit consent to do so, such as when you choose to integrate third-party services with your Mod Pizza account or participate in co-branded promotions.

5.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other purposes.

6. Data Security

We take the security of your personal information seriously and have implemented a range of technical, administrative, and physical safeguards designed to protect your data against unauthorized access, disclosure, alteration, or destruction.

6.1 Security Measures We Employ

• Encryption: We use SSL/TLS encryption to protect data transmitted between your browser and our servers. Sensitive information such as passwords is stored using strong cryptographic hashing algorithms.
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis. All employees with access to personal data are required to maintain its confidentiality.
• Payment Security: Our payment processing systems are PCI-DSS compliant. We do not store complete payment card information on our servers.
• Firewalls and Intrusion Detection: We maintain firewalls and use intrusion detection systems to monitor and protect our network infrastructure.
• Regular Security Audits: We conduct regular security assessments, vulnerability scans, and penetration tests to identify and address potential security weaknesses.
• Employee Training: All employees handling personal data receive regular privacy and security training.

6.2 Data Breach Notification

In the unlikely event of a data breach that affects your personal information, we will notify you in accordance with applicable state breach notification laws, including those in California (California Civil Code § 1798.82) and other applicable states. Notification will be provided via email and/or prominent notice on our website as required by law.

6.3 Limitations

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

7. Your Privacy Rights

Depending on where you reside in the United States, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA, as amended by the CPRA:

7.2 Rights for Other U.S. Residents

Residents of other states with comprehensive privacy laws (including but not limited to Virginia, Colorado, Connecticut, Utah, and Texas) may also have privacy rights similar to those described above. These may include rights to access, delete, correct, and opt out of the processing of personal data for targeted advertising or sale. We will honor these rights in accordance with applicable state laws.

7.3 How to Exercise Your Rights

To exercise any of your privacy rights, you may submit a request by:

• Email: [email protected] with the subject line "Privacy Rights Request"
• Website: Through the privacy request form available at modpizza-eat.world

We will respond to your request within 45 days of receipt. We may extend this period by an additional 45 days where reasonably necessary, and we will notify you of any such extension. We may need to verify your identity before processing your request. We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded.

7.4 Authorized Agents

You may designate an authorized agent to submit a rights request on your behalf. Authorized agents must provide written authorization signed by you, and we may still require you to verify your identity directly with us for security purposes.

8. Opting Out of Marketing Communications

You have the right to opt out of receiving marketing communications from us at any time:

• Email Marketing: Click the "Unsubscribe" link in any marketing email we send you, or contact us at [email protected].
• SMS Messages: Reply "STOP" to any marketing text message to opt out of future SMS communications.
• Push Notifications: Disable push notifications through your device settings or within our mobile app settings.
• Targeted Advertising: You may opt out of interest-based advertising by visiting the Digital Advertising Alliance's opt-out page at optout.aboutads.info or the Network Advertising Initiative's opt-out page at optout.networkadvertising.org.

Please note that opting out of marketing communications will not affect our ability to send you transactional communications such as order confirmations, receipts, or important account-related notifications.

9. Cookie Usage

We use cookies and similar tracking technologies on our website to enhance your browsing experience, analyze website traffic, personalize content, and deliver targeted advertising.

9.1 Types of Cookies We Use

• Essential Cookies: These are strictly necessary for the operation of our website, such as cookies that enable you to log in, add items to your cart, and complete orders. You cannot opt out of these cookies as they are required for the website to function.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and whether users encounter error messages. We use tools such as Google Analytics for this purpose.
• Functional Cookies: These cookies allow our website to remember your preferences (such as your chosen location or saved order preferences) to provide a more personalized experience.
• Advertising and Targeting Cookies: These cookies are used to deliver advertisements that are relevant to your interests. They may also be used to limit how often you see an ad and to measure the effectiveness of advertising campaigns.

9.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or to delete cookies that have already been set. Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features.

For more detailed information about the cookies we use and your choices regarding cookies, please review our full Cookie Policy, available at modpizza-eat.world.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. The criteria we use to determine retention periods include:

When personal information is no longer needed for the purposes for which it was collected, we will securely delete or anonymize it in accordance with our internal data disposal procedures.

11. Children's Privacy

Our website, online ordering platform, and related services are not directed to children under the age of 13. We do not knowingly solicit, collect, or process personal information from children under 13 years of age. If we learn that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete such information from our records.

Our loyalty program, account registration, and online ordering services require users to be at least 18 years of age to participate. By creating an account or placing an order, you represent and warrant that you are at least 18 years old.

If you are a parent or guardian and you believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. We comply with the Children's Online Privacy Protection Act (COPPA) and will take appropriate steps to remove such information from our systems.

12. International Data Transfers

Mod Pizza is based in the United States, and the personal information we collect is primarily stored and processed within the United States. However, in the course of our business operations, we may transfer your personal information to countries outside of the United States, including countries where our service providers, hosting facilities, or business partners are located.

When we transfer personal information internationally, we take appropriate measures to ensure that such transfers comply with applicable data protection laws and that your information remains protected to the standard described in this Privacy Policy. These measures may include:

• Entering into data processing agreements with service providers that include appropriate data protection clauses
• Ensuring that international recipients provide an adequate level of data protection
• Implementing other safeguards as required by applicable law

By using our services, you acknowledge and consent to the transfer of your personal information to the United States and other countries as described in this policy.

13. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated by us. For example, we may link to social media platforms, food delivery aggregators, or review sites. These third-party services have their own privacy policies, and we strongly encourage you to review them before providing any personal information to those services.

We are not responsible for the privacy practices, content, or security of any third-party websites or services. The inclusion of a link to a third-party website does not imply our endorsement of that site or its privacy practices.

14. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that allows you to signal to websites that you do not want your online activities tracked. At this time, our website does not respond to DNT signals from browsers, as there is no universally accepted standard for how companies should respond to such signals. We will continue to monitor developments in this area and update our practices accordingly.

15. California-Specific Disclosures

In addition to the rights described in Section 7 of this policy, California residents are entitled to the following additional disclosures under the CCPA/CPRA:

15.1 Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information as defined by the CCPA:

• Identifiers (name, email address, phone number, IP address, account ID)
• Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
• Commercial information (order records, purchasing history)
• Internet or other electronic network activity information (browsing history, interaction data)
• Geolocation data (with consent)
• Inferences drawn from other personal information to create a profile about consumer preferences

15.2 "Shine the Light" Law

California Civil Code Section 1798.83, known as the "Shine the Light" law, permits California residents to request information about the personal information we share with third parties for their direct marketing purposes. To make such a request, please contact us at [email protected].

15.3 Financial Incentives

We may offer financial incentives, such as discounts or loyalty rewards, in connection with the collection, retention, or use of your personal information. If we offer such incentives, we will provide you with details about the material terms of any such program at the time of enrollment, including any limitations or conditions that apply.

16. Filing Complaints

If you believe that we have not adequately addressed your privacy concerns, you have the right to file a complaint with the appropriate regulatory authority.

16.1 California Residents

California residents may file a complaint with the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Address: California Privacy Protection Agency, 2101 Arena Blvd, Sacramento, CA 95834
• Phone: (916) 590-3482

16.2 All U.S. Residents

You may file a complaint with the Federal Trade Commission (FTC), which enforces federal consumer protection laws, including privacy-related matters:

• Website: reportfraud.ftc.gov
• Phone: 1-877-382-4357
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

We encourage you to contact us first before filing a complaint with a regulatory authority, as we would prefer the opportunity to address your concerns directly and promptly.

17. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or other business considerations. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website notifying you of the changes
• Send an email notification to registered account holders where we are required by law or deem it appropriate to do so

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes to this policy constitutes your acceptance of the revised terms.

18. Contact Us

If you have any questions, comments, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us using the information below:

We are committed to resolving any privacy-related concerns promptly and will respond to all legitimate requests within the timeframes required by applicable law. When contacting us about a privacy matter, please provide us with sufficient information to identify your account and describe your request or concern in detail so that we can assist you as effectively as possible.